OrderTracker

Q2 2026

Stop answering 'where is my order?'

Give your customers a branded portal to track production orders in real time. Custom pipelines, automated alerts, per-order messaging — set up in 15 minutes alongside any ERP or spreadsheet.

The Problem

SMB manufacturers lose hours every week on status update calls

Constant status calls

Customers call and email asking the same question: where is my order? Shop staff spend hours every week on repetitive updates instead of productive work.

Spreadsheets aren't customer-facing

Most SMB manufacturers manage orders in Excel or basic ERPs. These tools have zero customer visibility — no way for clients to check status themselves.

Parcel tracking doesn't understand production

Shipping trackers show 'in transit' or 'delivered'. But B2B manufacturing has stages: received, in production, QA, dispatched. Generic tools can't model this.

Solution

A bolt-on tracking portal that works with your existing tools

Branded Customer Portal

A token-based tracking page — no login required — where customers see a visual timeline of their order's progress through custom production stages with your branding.

No login needed
Visual timeline
Your branding

Custom Production Pipelines

Configure your own workflow stages from industry templates for manufacturing, print shops, or distribution, with per-milestone email notifications.

Industry templates
Custom stages
Email alerts

Per-Order Messaging

Bidirectional communication between customers and shop staff directly on each order. Replaces scattered email threads with a single conversation.

In-context chat
Staff & customers
Threaded

REST API & CSV Import

Push order statuses from existing ERPs via per-tenant API key, or bulk-import orders via CSV with column mapping and async processing.

ERP integration
CSV import
Async processing

Overdue Detection & Alerts

A daily job flags orders approaching or past their ETA, notifying staff proactively before customers complain. Optional auto-notifications to customers.

Daily scans
Proactive alerts
Auto-notify

QR Codes & Print Views

Every order gets a scannable QR code linking to its tracking page. Print-optimized work order layouts for the shop floor and shipping teams.

QR per order
Work order prints
Shop floor ready

No

Login for customers

Per-order

Messaging

Daily

Overdue alerts

QR

Per order