CivicReport
Q1 2027Report it. Track it. Fix it.
Let citizens report municipal problems anonymously — potholes, broken streetlights, graffiti — and give staff AI-powered tools to triage, route, resolve, and track every report on an interactive public map.
The Problem
Citizen reports get lost in phone calls and emails
Reports go nowhere
Citizens report problems via phone calls, emails, and social media posts. These reports are scattered across departments with no unified tracking or accountability.
Duplicate reports waste staff time
Multiple citizens report the same pothole or broken light. Without duplicate detection, staff manually triage identical issues over and over.
No public accountability
Citizens have no visibility into whether their report was received, assigned, or resolved. Trust in local government erodes.
Solution
Anonymous reporting, AI routing, public transparency
Anonymous Issue Submission
Citizens report problems in under 2 minutes with no registration. Multi-step form with category, description, photo upload (up to 5 images), and map-based location picker.
- No registration
- Photo upload
- Map pin
AI-Powered Auto-Assignment
Rule-based routing engine dispatches issues to the correct department and staff based on category, priority, and workload balancing.
- Category routing
- Priority scoring
- Load balancing
Duplicate Detection
Multi-signal scoring (text similarity, geographic proximity, category match, temporal proximity) identifies repeat reports. Auto-merges at 95%+ confidence.
- 4-signal scoring
- Auto-merge
- Admin review
Interactive Public Map
Leaflet.js map with color-coded markers by category and status, clustering, filtering, and an embeddable widget for municipal websites.
- Color-coded markers
- Embeddable widget
- OpenStreetMap
8-Status Issue Lifecycle
Submitted, in review, assigned, in progress, resolved, closed, rejected, duplicate. Full audit trail with bulk operations and internal/public comments.
- 8 statuses
- Audit trail
- Bulk operations
Analytics & Transparency
Department performance, resolution time tracking, geographic heatmaps, and public municipality-wide statistics visible to all visitors.
- Department stats
- Heatmaps
- CSV/PDF exports
Frequently Asked Questions
Get Early Access
Q1 2027 - Limited spots available