AI Customer Support
Q4 2026AI-powered support desk, not per agent pricing
Automatically classify every customer email with priority, category, sentiment, and spam detection. Get AI-drafted response suggestions and cut first-response time by 50%+.
The Problem
Support teams waste hours on triage instead of resolution
Manual email triage
Reading every inbound email, guessing priority, and picking categories — repetitive work that burns out agents and slows response times.
Per-agent pricing trap
Zendesk and Freshdesk charge per seat. Growing your team means growing your bill — even when AI could handle the classification.
Inconsistent categorization
Different agents classify the same issue differently. No standardization means no reliable analytics and poor SLA tracking.
Solution
AI classifies, prioritizes, and drafts — agents review and send
Automatic AI Classification
Every ticket gets classified by priority, category, sentiment, and spam score within seconds of ingestion. Fully configurable per project.
- Priority detection
- Sentiment analysis
- Spam filtering
AI Response Suggestions
Agents receive a drafted reply to edit and send instead of writing from scratch. Reduces response time by over 50%.
- Context-aware drafts
- One-click edit
- Consistent tone
Dual AI Engine
Choose OpenAI (GPT-4o-mini, GPT-4o) or self-hosted Ollama (Llama 3.1, Mistral) — configurable per project. No vendor lock-in.
- OpenAI or Ollama
- Per-project config
- Free self-hosted option
Email-First Ingestion
Mailgun and Postmark webhooks as primary channel, IMAP polling as fallback. No portal signup required for customers.
- Mailgun & Postmark
- IMAP fallback
- Email threading
Full Ticket Lifecycle
Status workflow, agent assignment, internal notes, bulk operations, tagging, and CSV export. Everything a helpdesk needs.
- Status workflows
- Agent assignment
- Bulk operations
AI Analytics Dashboard
Real-time metrics: classification accuracy, token usage and cost tracking, ticket breakdowns, and agent performance.
- AI accuracy stats
- Cost tracking
- Agent performance
Frequently Asked Questions
Get Early Access
Q4 2026 - Limited spots available